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‎09-24-2022 09:36 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B3AV)
Operating System: Microsoft Windows 11

I have recently bought a brand new omen 16 gaming laptop and when i try to change the keyboard led lights the light studio says that my laptop is not compatible even though it is.

Category:
4 people had the same question
11 REPLIES 11

‎09-24-2022 12:43 PM

HP Recommended

Hello @M124 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎09-24-2022 02:02 PM

HP Recommended

OS Name Microsoft Windows 11 Home

BIOS Version/Date AMI F.26, 28/01/2022

Version 10.0.22000 Build 22000

System Model OMEN by HP Laptop 16-b0xxx

System SKU 5D651EA#UUG

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)Screenshot (2).png

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‎09-24-2022 02:12 PM - edited ‎09-24-2022 02:30 PM

HP Recommended

Hello @M124 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Uninstall OMEN Gaming Hub

 

(3) Download and install BIOS Update

HP Notebook System BIOS Update

F.30 Rev.A11.2 MBApr 11, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(4) Reboot

(5) Let BIOS be installed until it's completely done !

(6) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A0.5 MBApr 12, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A18.0 MBApr 12, 2022Download

Intel Serial IO Driver

30.100.2104.1 Rev.A0.8 MBSep 10, 2021Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.A18.5 MBSep 10, 2021Download

 

(7) Reboot Windows

(8) Download and install / update

NVIDIA Graphics Driver

30.0.14.7219 Rev.A929.5 MBOct 5, 2021Download

 

(9) Reboot Windows

(10) Download and install / update

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(11) Test your notebook

(12) Please report your results

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‎09-24-2022 02:40 PM

HP Recommended

it still doesn't work even after doing everything as told.Screenshot (3).png

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‎09-24-2022 02:48 PM

HP Recommended

Hello @M124 

 

Yes so says the software ...

 

ub6424_0-1664052344313.png

 

Where does 'Learn more' take you ?

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‎09-24-2022 02:51 PM

HP Recommended

it takes me to this website: https://www.omen.com/us/en/light-studio.html

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‎09-24-2022 10:37 PM

HP Recommended

Trying installing/updating OGH and Light Studio from Microsoft Store.

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‎09-25-2022 03:16 AM

HP Recommended
@Tweete wrote:

Trying installing/updating OGH and Light Studio from Microsoft Store.

Keep me updated

Good luck

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‎09-25-2022 03:18 AM

HP Recommended

I tried it but it still doesn’t work.

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