Omen 16-n0979nd

[EUlurker]

After the laptop crashed a few times, citing ntoskrnl.exe and IRQL not less or equal i decided to run a memory diagnostic. After reaching 47% at the first testing fase, my laptop sucdenly turned off and refuses to turn back on again. What can i do to fix it?

[Max3Aj]

Hi @EUlurker, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear about the trouble with your Omen 16 laptop. Here are some steps you can try to troubleshoot and potentially fix the issue:

Perform a Hard Reset:

• Disconnect all external devices (USBs, external monitors, etc.).
• Unplug the power adapter.
• Press and hold the power button for about 15-30 seconds to discharge any residual power.
• Plug the power adapter back in and try turning on the laptop.

Check the Power Supply and Charging Port:

• Ensure the power adapter is functioning properly by testing it on another compatible device or using another adapter with your laptop.
• Inspect the charging port for dust, debris, or physical damage that could impact power delivery.

Reseat the RAM:

• If you're comfortable opening your laptop, try removing and reseating the RAM sticks. Sometimes, a loose connection can cause issues.

BIOS Recovery:

• Turn off the laptop.
• Press and hold the Windows Key + B.
• While holding those keys, press and hold the power button for 2-3 seconds, then release the power button while continuing to hold the keys for another 20 seconds.
• If the BIOS recovery screen appears, follow the instructions.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support