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Brandon_ACE
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Message 1 of 3
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Solved!

Omen 17 Gamin Laptop by HP won't turn on or start

HP Recommended
17-cb1097nr
Microsoft Windows 10 (64-bit)

I had just within the last couple months bought a previous one refurbished from a laptop and computer store and it crapped out on me within the first 2 weeks with a battery problem and others. Well I got this one not long after and have had it since but I just got home today from working and the laptop was turned off and unresponsive, went to power it on with the charging cable plugged in and nothing happened. I unplugged the charging cable and my mouse will no avail still can hold the power button for a minute even with nothing happening. I wasn't home to see if it overheated and powered off or if it was just because of my power off and sleep settings. Weird thing to is I left this morning and it was on and downloading games  working perfectly fine the night before as well. To come back to this, please help!! I need this for school too I have classes and school work to do! Also just recently upgraded to windows 11

1 ACCEPTED SOLUTION

Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 397
Message 2 of 3
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HP Recommended

Hi@Brandon_ACE,

 

Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

 

View solution in original post

1 person found this reply helpful
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2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 397
Message 2 of 3
Flag Post
HP Recommended

Hi@Brandon_ACE,

 

Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
Brandon_ACE
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you so much! I wasn't able to get the back cover off to remove the battery hover I was able to move it enough to semi see, I wasn't able to see the tab others had to remove the battery so I tried just unplugging it and using the power button like you said and I went to plug the power supply back in and the charging indicator light came back on (Wasn't on before) anyways it turned on and looks like part if not the whole reason was the battery was totally dead and just needed some time. 

Was this reply helpful? Yes No
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