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Arataki
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Omen 17 High Pitched sound when powering on / restarting / in the BIOS

HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)
Microsoft Windows 11

My new Omen 17 with i7 11800h / 3070 (received yesterday) makes a very high pitched (almost 'ear piercing') sound when it is powered on or restarted. It is also constantly present when accessing the BIOS.

The sound goes away before Windows loads and is not heard when playing games. It did not happen the first time I powered the laptop on, but has been present following automatic updates, which included a BIOS update.

 

Has anyone else experienced this ?

3 REPLIES 3
ub6424
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Message 2 of 4
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HP Recommended

Hello @Arataki 

 

Sorry to hear that you are having problems ... 

 

Step (1)  Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Step (2) Contact HP Support ( Technician )

 

Please report your results ( report, pictures, error messages ... )

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Arataki
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HP Recommended

The high pitched whine has not returned, so appears that it may have been a temporary (but very unusual) issue.

 

I ran the diagnostics, System Fast Test. The first pass took around 3 minutes and passed successfully. The System Fast Test -  second pass stated an estimated completion time of 2 hours, I cancelled it after 15 minutes.

 

Edit: I forgot to mention. When entering HP PC Hardware Diagnostics UEFI there is a message stating 'Version 8.2.0.0. Your current version of Diagnostics is not up to date, please go to www.hp.com/go/techsupport/PCDiags to update your Diagnostics. I have done this, and have installed the SP below but still receive the 'not up to date' message.

 

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download
 
 
 

 

Type:

Diagnostic

Version:

8.2.0.0 Rev.A

Operating systems:

Windows 11 version 21H2 (64-bit)

Release date:

Jun 30, 2021

File name:

sp115284.exe

(56.1 MB)

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ub6424
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HP Recommended

Hello @Arataki 

 

Read:

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

 

Install:

HP PC Hardware Diagnostics UEFI – v8.6.0.0

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140360.exe

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
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