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robbx213
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Omen 17-cb0060nr ridiculously loud fans

HP Recommended
Omen 17-cb0060nr
Microsoft Windows 10 (64-bit)

In April I bought the Omen 17-cb0060nr off Amazon for $1200. It's light years better than the ASUS G73JH I've been putting along with for about a decade now.

 

Today, I received the Pavilion16-a0032dx that I got for sale $750 on Best Buy. Specs are pretty similar, but WOW, it is SO MUCH QUIETER.

 

I understand the Pavilion is using a mix of integrated graphics and a Max-Q 1660 Ti to reduce loads, temps, and therefore fan usage and noise. But even before today, I felt the Omen is preposterous. Now, I KNOW it is.

 

Command Center shows my Pavilion around 120-130 F for both the CPU and GPU at idle.  No fan = no noise.

 

Command Center shows the Omen at 130-140 F for CPU, 100-110 F for GPU at idle. The fan is so loud, I could not leave it on overnight and be able to sleep through it, so I definitely cannot leave it on overnight to process videos in Handbrake, upload YouTube videos, etc.

 

Changing the "fan always on" to NO in BIOS does NOT fix it.  Changing Performance Control settings to either Default or Comfort does NOT fix it. Having the Command Center Fan Speed to Auto instead of Max does NOT fix it.  Heck, it spun up to max fan speeds for about 30 seconds just now when I opened the Command Center to check temperatures.

 

It is absolutely asinine that the Omen runs the fans this loud at idle at these temps. I could understand them running like this if I were streaming videos, uploading videos, or processing Handbrake.  I understand them running full out when playing games.  But NOT AT IDLE.

 

We should be able to have some basic software that helps, like the Comfort setting should actually be pretty quiet at idle, or the BIOS setting should actually have an effect, or we should be able to build a fan profile where the fans don't have to spin up to headache-inducing high-pitched whir until temps get higher than what they are at idle doing nothing.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@robbx213 Welcome to HP Community!

 

I understand that you are getting loud fan noise.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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