• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-08-2021 03:13 PM

HP Recommended
Product: 17-cb1521na
Operating System: Microsoft Windows 10 (64-bit)

I've been getting weird sounds from my speaker so thought I should update the audio drivers. I used the latest one from here (Jan 14, 2021):

 

https://support.hp.com/gb-en/drivers/selfservice/omen-17-cb1000-laptop-pc-series/32827283/model/3589...

 

TwojaStara_0-1631135508657.png

 

Right after installing the driver, the sound disappeared. I've tried fixing it all day, to no avail. I've run the troubleshooting from Windows and HP. I've uninstalled, updated, rebooted the devices, drivers. Disabling the speakers, restarting the computer. Anything I could have found online.

 

I'm hoping someone will have some helpful information here? As I'm quite powerless at this point

 

Thanks!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2021 05:52 AM

HP Recommended

Hi all,

 

Just want to let you know what where everything else failed, the good old RECOVERY option from Windows's control panel fixed the issue for me.

 

TwojaStara_0-1631447543158.png

 

Thanks!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-09-2021 02:53 AM

HP Recommended

Struggling to include any useful info as Im totally lost myself. The issue seems to be changing from the speakers being unplugged (although I am using a laprop) and the audio services not responding?

 

Really wish I knew what drivers were being used while the sound worked.


1.PNG2.png3.PNG4.PNG

Was this reply helpful? Yes No

‎09-09-2021 06:49 AM

HP Recommended

try to remove all new drivers and let Windows install their own. Due to the new drivers, my headphones and built-in speakers did not switch, I had to restart my laptop.

Was this reply helpful? Yes No

‎09-12-2021 05:52 AM

HP Recommended

Hi all,

 

Just want to let you know what where everything else failed, the good old RECOVERY option from Windows's control panel fixed the issue for me.

 

TwojaStara_0-1631447543158.png

 

Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.