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‎05-30-2024 06:39 AM

HP Recommended
Operating System: Microsoft Windows 11

Laptop Omen 017 - 17-ck1111nr was purchased at Micro Center in January 2023. Went to turn on the other day, nothing. No led indicator by the power adapter, no power on the laptop, nothing. Adapter is fine, showing 20v rock steady at output on a multimeter. I have held down the power button for 15 seconds. Removed the bottom panel, disconnected the battery, and pushed the power button for 15 seconds. Measured battery voltage, nothing showed anything. I reseated the internal power connectors on the mainboard and still nothing.  I'm assuming it is the mainboard gone bad, because, even if the battery was dead, I would still expect to see some lights at the power adapter connection led. Please help. It is frustrating to think this laptop is brand new still and already  broken.

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