• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎11-22-2025 08:51 AM

HP Recommended

My hp Omen 17-ck2001nq has a non responsive touchpad. Neither in bios or windows.

At first it started clicking randomly or registering swipes randomly, afterwards is stopped working.

I have contacted a HP service to be server the answer that "possibily" because i used liquid metal on the CPU and GPU it has damaged the touchpad. From a component perspective they have not analized anything. The laptop works perfectly otherwise.

I would like to know if there is a chance a authorized hp repair shop exists that can actually repair the laptop other than swap components. 

Thank you

Reply
1 REPLY 1

‎11-22-2025 09:18 AM

HP Recommended

Here is the parts list for the 17-ck2000 series and a touchpad ribbon cable is mentioned and pictured.

 

You can verify the parts list by entering your serial number instead of the model ID.

 

If the ribbon cable is damaged then replace it.  If the (PCB) connector is damaged, that  is a motherboard problem and you are unlikely to find a replacement connector.  A USB trackpad would be the best solution in that case.

 

I assume the touchpad fails during UEFI diagnostics.

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.