Omen 17 is boot looping, freezes on omen logo

[ub6424]

Hello @Newbie35 

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@Newbie35 wrote:

If i dont need my files can i just use my usb drive that has windows 10 on it and install it straight ir do i gotta do the first step?

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Keep your usb that has windows 10 on it, take another usb drive to create HP Cloud Recovery !

Use HP Cloud Recovery Tool, see the document for your computer:

• HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10)

Then you will have all drivers and software included from HP.

best regards

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[ub6424]

Hello @Newbie35 

So if you are running into problems using HP Cloud Recovery, then install windows from your

"usb drive that has windows 10 on it and install it straight".

Software and drivers from HP are available and can be installed later...

best regards

---

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[Newbie35]

The laptop cant recognize the usb drive so i cant reinstall w10

[ub6424]

Hello @Newbie35 

The windows 10 usb flash drive has to be bootable and please enable legacy boot in bios.

Did you use the usb drive before to install windows 10 ?

If something is wrong take another usb flash drive and create a new bootable with windows 10 on it:

https://www.tomshardware.com/how-to/windows-10-usb-install-drive

best regards

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[ub6424]

Hello @Newbie35 

on startup use ESC and

F9 Boot menu options

best regards

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[Newbie35]

Il try both of those options and will reply back to u in 10-20 min 

[Newbie35]

It started showing the windows logo and then jt showed me the blue screen : machine check exception 

 

[ub6424]

Hello @Newbie35 

Has the notebook recently had overheating problems ?

best regards

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[Newbie35]

it has had overheating problems all the time, recently i bought a cooling pad for the laptop, so he temps were sitting around 70c  before it was  around 90c

all hp notebooks have heating issues because they never use actualy good cooling

[ub6424]

Hello @Newbie35 

(1) Is there still HP warranty ?

(2) If not, what technical skills do you have ?

best regards

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️