Omen 17 left side of touchpad will stop responding

[sps747]

I am having trouble with the left side of the touchpad, which randomly stops responding. The right side works, but the left side does not. I can only get the left side working again by pressing Fn-F11 twice to cycle the touchpad. During a Windows session, I will have to press Fn-F11 several times, and a system reboot temporarily addresses the issue.

I have also run the HP diagnostics touchpad, and during the test, I could not move the box on the left side, which failed.  I have reloaded my system back to  HP factory boot image (wipe the system clean) several times and made sure the touchpad drivers are up to date,  but within 5-20 mins the problem touchpad on the left side will be unresponsive.  An external mouse does work without issues, even when the left side of the touchpad is unresponsive.  How can this problem be resolved?  

[Irfan_06]

Hi @sps747,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

I am sorry for the inconvenience and the trouble you are going through with the touchpad.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support