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‎04-23-2020 05:59 AM - edited ‎04-23-2020 10:59 AM

HP Recommended
Product: OMEN 17
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

Recently,  I noticed  that my laptop was bulging on the right hand side under the keyboard  and touchpad, I'm assuming  that this is probably the battery and I've seen  quite a few similar issues with these laptops. I can't use the laptop now fearing  it might explode or cause fire, what should  I do  and will HP do anything for it since it's  past the warranty  now? I have attached pictures. The area around the keyboard snapped as a result as shown.

 

20200423_065642.jpg

 

20200423_065659.jpg

 

1 person had the same question
2 REPLIES 2

‎04-23-2020 11:24 AM

HP Recommended

@Lord_TigeRR

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎06-02-2020 11:43 AM

HP Recommended

I am having the same issue right now, do not be palmed off with an excuse this is not acceptable.

 

please check this case where the battery was replace free of charge.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Swollen-HP-Omen-battery/m-p/73...

 

and also follow mine if you wish.

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-laptop-battery-swollen/m-p/7630891#M28469

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