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Lord_TigeRR
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Message 1 of 3
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Omen 17 w273nr Swollen Battery!

HP Recommended
OMEN 17
Microsoft Windows 10 (64-bit)

Hi all,

Recently,  I noticed  that my laptop was bulging on the right hand side under the keyboard  and touchpad, I'm assuming  that this is probably the battery and I've seen  quite a few similar issues with these laptops. I can't use the laptop now fearing  it might explode or cause fire, what should  I do  and will HP do anything for it since it's  past the warranty  now? I have attached pictures. The area around the keyboard snapped as a result as shown.

 

20200423_065642.jpg

20200423_065659.jpg

2 REPLIES 2
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Lord_TigeRR

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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David_Keating
Level 1
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Message 3 of 3
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I am having the same issue right now, do not be palmed off with an excuse this is not acceptable.

 

please check this case where the battery was replace free of charge.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Swollen-HP-Omen-battery/m-p/73...

 

and also follow mine if you wish.

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-laptop-battery-swollen/m-p/7630891#M28469

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