Omen 17T TB3/USB-C Port

[Ryan_P]

Hello, I recently purchased an Omen 17T with the Thunderbolt 3/USB-C port; this is my first device with TB3 though I was under the impression that the port could be used as both TB3 and a normal USB-C port; I do not have a TB3 device to test with yet but when I plug in a USB device via USB3 it does not appear that any power is being sent and no device shows up as being connected (test device is a Magewell USB HDMI+ Capture device).

Does anyone know if this port is strictly a TB3 port that will not work with standard USB devices, or if there's some other reason why it would not send power/data via USB on the port?

[asmita6658]

@Ryan_P

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are not able to charge the devices using the USB Type-C power connector and Thunderbolt port.

Don't worry, I'm here to help! To better assist you - Have you tried any other device with a Type-C connector?

This port is responsible for - Connecting and charging most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

In the meantime, let's try updating the computer -

Step 1 Run Windows Updates troubleshooter -

Click on this link to run the troubleshooter. 

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know how that goes.   

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!