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‎01-14-2019 05:24 PM

HP Recommended
Product: Omen 17t

I have an Omen 17t that changed to an unresponsive black screen one day after walking back into the room. I ran a quick system check and found that it had failed the memory quick check and there was a problem with the memory module 1: bottom - slot 1. The failure ID is U4GES2-9AV9G1-MFPW2K-40B103. The product id is 2XP14AV if that helps. What are my options to fix this?

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1 REPLY 1

‎01-14-2019 05:58 PM

HP Recommended

Hello @Blueshoe

 

Memory Module 1 Failure is the error.

I assume you are still under warranty? If so, HP will fix it.

Contact HP Worldwide | HP® Official Site

 

Or you can replace the memory module yourself if you are so inclinde, or have a repair shop do it. But I would let the Warranty take care of it. Your manual... http://h10032.www1.hp.com/ctg/Manual/c06001792

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