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DeePoze
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Omen Command Center Lighting Sleep Settings Not Working

HP Recommended
Omen-1022
Microsoft Windows 10 (64-bit)

Hello. I recently purchased a brand new Omen-1022. Everything is working fine except for the lighting settings in Omen Command Center. The “Active” mode is working fine, allowing me to change the lighting color on the tower. However, the “Sleep” mode is not. No matter what I set the color for it to be while asleep, it doesn’t change and instead stays lit up with whatever “Active” mode I have chosen. I have done multiple reboots and have uninstalled and reinstalled Omen Command Center several turns to no avail. Any help would be appreciated. 

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asmita6658
HP Support Agent
HP Support Agent
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Hi @DeePoze

 

Welcome to the HP Support Community. I'd be happy to assist you with the Omen Command Center settings. 

 

Let's try these steps -

 

Ensure the OMEN Commend Center and OS are at the latest versions -

 

Step 1: Upgrade the OMEN Commend Center and OS to the latest version -

  1. Click the Search icon.

  2. Type Microsoft Store in the search field.

  3. Launch the Microsoft Store.

  4. Select Downloads and updates.

  5. Click Get updates. If there are OMEN Command Center or HP System Event Utility updates available, proceed and update them to the latest versions.

Step 2: Perform Windows Updates -

  1. Click Start.

  2. Click the Settings icon.

  3. Select Windows Updates.

  4. Select Check for updates.

  5. Download and install all updates (a restart may be required).

Step 3. Check for driver and BIOS updates for your computer through the HP Support Assistant app, or from HP Customer Support - Products.

 

If the issue still persists, try re-installing the Omen Command Center -

 

  1. Click Start.

  2. Click the Settings icon.

  3. Select Apps.

  4. Locate the OMEN Command Center, and click Uninstall. Allow the uninstall process to complete (a restart may be required).

  5. Download and install the Omen Command Center from this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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DeePoze
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Hello. I tried each one of those as a solution but neither worked. Thanks.

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asmita6658
HP Support Agent
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@DeePoze

 

Appreciate you trying the steps. 

 

I'd suggest you to re-install the operating system using these steps -  Using the HP Cloud Recovery Tool 

 

Keep me posted. 

Asmita
I am an HP Employee

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DeePoze
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Hello and thanks for your reply. However, when attempting to run the HP Cloud Recovery Tool, I get a message that my model is not covered. It seems the OMEN PC's cant access the HP Cloud Recovery Tool. Seems I'm out of options.

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DeePoze
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DeePoze_0-1583586754565.png

This is the error I receive when trying to run the HP Cloud Recovery Tool

 

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