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CPU-Tech
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Message 1 of 2
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Omen Command Center button not working

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HP Omen 15
Microsoft Windows 10 (64-bit)

So one day i came back to my computer and the omen command center button on the keyboard was not working to open the Omen Command Center anymore, I had the computer like 18 months now this the second time it happened. I've managed to fix this problem before with a factory reset to factory settings but I CBA to do this again and start from the beginning again installing everything. Searched the internet high and low, theres no solution listed anywhere. If anybody who also has an HP Omen could help out and let me know if its a quick fix or i have to factory restore?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@CPU-Tech

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

If the issue persists uninstall the HP omen Command Center:

  • 1) In the search box, type and open "Uninstall a Program". 
  • 2) Look for OMEN Command Center. 
  • 3) Right-click to uninstall. 
  • 4) Restart the computer. 
  • 5) Install the OMEN Command Center from this link.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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