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‎11-20-2023 11:39 AM

HP Recommended
Operating System: Microsoft Windows 11

I am trying to update my omen gaming hub because i am forced to in order to use the performance control feature. When I click update I get an admin prompt for Omen Driver Installer to make changes to my computer so I accept. After I accept nothing happens. I tried to open the file location but it doesnt exist on my computer so I can only assume the update installs the driver installer to get the drivers I need for the update. I have tried all forum links and updates, I have tried running the app as admin and deleting and re-installing and nothing has worked. I have also tried to get in contact with HP even in a chat menu and I cant even figure out how to get to one because I keep getting redirected to the community forums. Any and all help is appreciated I just really dont want my computer to sound like a fighter jet while im in class. 

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1 REPLY 1

‎11-21-2023 08:05 PM

HP Recommended

Hi, There is new OMEN Software and SDK package on line, please follow steps below to update/install:

- Please go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub” and “OMEN Light Studio” to the latest.

- Please execute Windows Update to latest version and all optional updates (especially to install “Realtek - Net - xx.xx.xxx.xxxx” and “HP Inc. - SoftwareComponent - x.xx.xxxx.x”), then restart.

- Please delete the file ‘OMENCC_SDK_Pack.log’ under this path ‘C:\System.sav\Logs\’.

- New SDK is uploaded. Please install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/SDK/OMEN_Gaming_Hub_SDK.exe , then restart.

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