cancel
Showing results for 
Search instead for 
Did you mean: 
Duamutef_MC
Level 1
14 8 0 0
Message 1 of 4
243
Flag Post

Omen Gaming Hub 1.13 stuck on loading screen!

HP Recommended
Omen 17 Laptop
Microsoft Windows 10 (64-bit)

I updated Omen Gaming Hub to the most recent version (1.13) yesterday. It won't start now and is stuck on the loading screen.

 

I tried installing the Omen Gaming Hub SDK update from 31/3 and update HP Event Viewer. It did not help.

 

I reset my system via a recovery USB drive and Omen Gaming Hub (an older version) works as intended. Then it won't work anymore after updating it to the latest version via Windows Markeplace.

 

The most recent app is probably bugged. Are you going to release a hotfix anytime soon? Is there a workaround?

 

Thank you in advance for your help.

3 REPLIES 3
Duamutef_MC
Author
Level 1
14 8 0 0
Message 2 of 4
Flag Post
HP Recommended

I have realised this only happens when the HP Gaming Speakers X1000 are connected. I can access Omen Gaming Hub by disconnecting the speakers but all audio equalisation and lighting options are therefore unavailable.

 

When is HP going to fix this bug?

Reply
0 Kudos
Duamutef_MC
Author
Level 1
14 8 0 0
Message 3 of 4
Flag Post
HP Recommended

Is anybody from HP on these forums at all?

Reply
0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 792 886
Message 4 of 4
Flag Post
HP Recommended

Hi @Duamutef_MC, 

 

I'd like to help!

 

As you have already performed a recovery, I’d recommend you contact HP Phone Support in your region for further assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation