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12-20-2020 12:15 AM
Product: omen 15 ek-0039ur
Operating System: Microsoft Windows 10 (64-bit)
Hi, i have some problems with omen gaming hub undervolting option (on my omen 2020 15 ek-0039ur).
When i try to undervolt laptop through Omen gaming hub in intellectual mode or undervolt it in manual way (for example -0.07) everything is okey, but when i reboot my notebook - omen gaming hub cannot be launched - it is just loading and loading, and loading... nothing helps. Only if i delete omen gaming hub program from laptop and then install it again from windows store - it launches again.
PS: this situation happens only with undervolting, in any other way - program works well. Because of the fact that omen 2020 is extremely hot - it really needs to be undervolted((
1 REPLY 1
12-23-2020 10:30 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please uninstall the Omen Gamin Hub and restart
Next download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Next reinstall the Omen Gaming Hub from Microsoft Store
Keep me posted how it goes
Thank you and have a wonderful day 😊
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