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Omen Gaming hub issue (undervolting on Omen 2020 15 ek-0039ur)

HP Recommended
omen 15 ek-0039ur
Microsoft Windows 10 (64-bit)

Hi, i have some problems with omen gaming hub undervolting option (on my omen 2020 15 ek-0039ur). 


When i try to undervolt laptop through Omen gaming hub in intellectual mode or undervolt it in manual way (for example -0.07) everything is okey, but when i reboot my notebook - omen gaming hub  cannot be launched - it is just loading and loading, and loading... nothing helps. Only if i delete omen gaming hub program from laptop and then install it again from windows store - it launches again.


PS: this situation happens only with undervolting, in any other way - program works well. Because of the fact that omen 2020 is extremely hot - it really needs to be undervolted((

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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


Please uninstall the Omen Gamin Hub and restart


Next download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Next reinstall the Omen Gaming Hub from Microsoft Store


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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