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JoshDraper
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Omen HP laptop 15-ce0xx shuts down randomly

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Omen HP Laptop15-ce0xx
Microsoft Windows 10 (64-bit)

My Omen laptop has been shutting down on me at random times.  I have sent it back to HP twice and the problem continues to happen.  I have done the following:

1. Sent it to HP technical support twice within the first 60 days of ownership.

2. We replaced the battery and hard drive.

3. I have cleaned the fans, RAM, and internal components just to be sure it is not overheating.

4. I have run all diagnostics and everything comes back fine.

 

The laptop shuts down when there may be a slight movement of the laptop.  This makes me think a connection may be loose but that has never been found.  I have gone through as much a technical support as I know how to do and it seems the technicians cannot fix this.  

 

Can someone help me?  Is there a power regulator on this device that may be loose? I do not get any warnings when the computer reloads to say something went wrong.  

 

I hope someone can help me.

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JoshDraper
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So to update what I have found out.  My computer is actually shutting down due to ESD.  I did not notice that I was getting a shock and then the laptop would shut down.  When I take off my bottom case, the shock stops.  So it has to do with my case.  I cannot see any open wires or that anything is being pinched by the case.  

 

What would you suggest I do to fix this?

 

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KrazyToad
HP Support Agent
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@JoshDraper

 

Since this is a Hardware issue please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

KrazyToad
I Am An HP Employee

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