-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Omen HP laptop - Overheat

Create an account on the HP Community to personalize your profile and ask a question
07-25-2020 02:10 AM
Hello, I have a Omen Hp 15 ax000nl since December 2016 and after one year it starts to have overheating problems.
I did everything in these last years:
- clean the fan (every ~3 months)
- change the thermal paste (every year)
- update all the drivers just from HP website
- contact the client service (Hp(->useless) and also Blizzard for the games)
Nothing worked! At least, for two years, I could play in a medium resolution and 25 fps...which it is ridiculous considering this computer but I accepted it. Now the situation getting worst. The laptop (according with "speed fan" program) has a temperature of 90 degree when it turns on and the fan are working with maximum speed. I can't play and I can't have two program open like a web page and Discord/Skype, because one of this crashes or it is so slow that it is impossible to use.
Any suggestion? I am desperate.
Thank you in advance!
07-27-2020 05:08 PM
@ValeAri Click here for steps to resolve overheating issues, I know you've done most of these steps, however, please check the entire list of HP recommendations and you could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.
Here's how you change windows settings:
- Go to Start Menu > click on Settings.
- Type performance > choose to Adjust the appearance and performance of Windows.
- In the new window, go to the Visual Effects and select Adjust for best performance.
- click Apply and Ok...this should do the trick.
I must let you know that its normal for a gaming PC to heat up, and with an Intel CPU such as the one you have, there's nothing to worry about, for details on why you don't need to worry: Click here to go through the CPU specifications, look under Tjunction of the CPU, it supports up to 100°C.
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-02-2020 01:09 AM
since it's a 4 year old laptop their could be another problem but did you get any new BIOS updates ?? Because a lot of users are having problems with their brand new gaming laptops after the BIOS update, it overheats a lot and shuts down. I think the problem is with BIOS version of AMI F0.8