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Omen HP laptop - Overheat

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HP OMEN 15-ax000nl (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello, I have a Omen Hp 15 ax000nl since December 2016 and after one year it starts to have overheating problems. 

I did everything in these last years:

- clean the fan (every ~3 months)

- change the thermal paste (every year)

- update all the drivers just from HP website

- contact the client service (Hp(->useless) and also Blizzard for the games)

Nothing worked! At least, for two years, I could play in a medium resolution and 25 fps...which it is ridiculous considering this computer but I accepted it. Now the situation getting worst. The laptop (according with "speed fan" program) has a temperature of 90 degree when it turns on and the fan are working with maximum speed. I can't play and I can't have two program open like a web page and Discord/Skype, because one of this crashes or it is so slow that it is impossible to use.

Any suggestion? I am desperate.

Thank you in advance!

HP Support Agent
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@ValeAri Click here for steps to resolve overheating issues, I know you've done most of these steps, however, please check the entire list of HP recommendations and you could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.


Here's how you change windows settings:

  • Go to Start Menu > click on Settings.
  • Type performance > choose to Adjust the appearance and performance of Windows.
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and Ok...this should do the trick.

I must let you know that its normal for a gaming PC to heat up, and with an Intel CPU such as the one you have, there's nothing to worry about, for details on why you don't need to worry: Click here to go through the CPU specifications, look under Tjunction of the CPU, it supports up to 100°C.


P.S: Welcome to HP Community 😉


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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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I am an HP Employee

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since it's a 4 year old laptop their could be another problem but did you get any new BIOS updates ?? Because a lot of users are having problems with their brand new gaming laptops after the BIOS update, it overheats a lot and shuts down. I think the problem  is with BIOS version of AMI F0.8

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