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-Shepherd-
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Omen Laptop - Thermal Issues

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OMEN by HP - 15ce006ne
Microsoft Windows 10 (64-bit)

Good day!

My Omen laptop is 1-2 years old. Recently I have experienced severe Thermal Throttling when playing games such as Counter Strike: Global Offensive or World of Tanks. My FPS reaches 60 in WoT, 120 in CS:GO; when the temperature reaches its maximum (more or less 80°C to 97°C) I experience Thermal Throttling and this inhibits my gaming experience to a substantial extent.

 

I have used Intel Extreme Tuning Utility various times to monitor my stats, and definitely has been a very colorful experience to see the amount of times my laptop has wanted a break from thermal overdrive 😂 

 

I've started using the laptop on an elevated surface with a basic USB fan under the laptop to provide some minimal cooling. I haven't cleaned out the fans just yet because I am a bit scared of screwing something up.

 

I wanted to ask for solutions to this. I read about undervolting. What are it's pros and cons? Should I repaste my CPU and GPU? My laptop was out of warranty by last year so that isn't an issue.

 

I welcome any other solutions this community might have to offer.

 

Name: OMEN by HP - 15-ce006ne

CPU: Intel i7-7700HQ @ 2.80 Ghz

RAM: 16 GB Stock

GPU: Nvidia GTX 1060 with Max-Q Design

 

Thank you!

-Shepherd-

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Echo_Lake
HP Support Agent
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@shepherd

Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  
use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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