• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎06-07-2020 09:51 AM

HP Recommended
Product: OMEN by HP - 17-an179wm
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

We recently bought a new OMEN laptop, and after a couple of weeks, the battery has died. The diagnostic tool shows that it is a bad battery under warranty. The tool further provided the following CT number, which I guess is a part number. Could you confirm that and direct me regarding how to obtain a replacement battery according to the warranty?


CT Number: 6GHZQC5GWBA1Y1

 

I can, of course, provide any of the other information that the tool returns, as needed.

Thanks for your time,

Ray

1 REPLY 1

‎06-07-2020 02:54 PM

HP Recommended

@-Ray- 

 

You have to call HP in your country to ask them to raise a case and instructions for you to send battery for replacement otherwise it won't go anywhere or get lost in a jungle. Please try the following site first

 

              https://support.hp.com/us-en/checkwarranty

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.