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-Ray-
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Omen Laptop battery warranty replacement

HP Recommended
OMEN by HP - 17-an179wm
Microsoft Windows 10 (64-bit)

Hello,

 

We recently bought a new OMEN laptop, and after a couple of weeks, the battery has died. The diagnostic tool shows that it is a bad battery under warranty. The tool further provided the following CT number, which I guess is a part number. Could you confirm that and direct me regarding how to obtain a replacement battery according to the warranty?


CT Number: 6GHZQC5GWBA1Y1

 

I can, of course, provide any of the other information that the tool returns, as needed.

Thanks for your time,

Ray

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banhien
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HP Recommended

@-Ray- 

 

You have to call HP in your country to ask them to raise a case and instructions for you to send battery for replacement otherwise it won't go anywhere or get lost in a jungle. Please try the following site first

 

              https://support.hp.com/us-en/checkwarranty

 

Regards.

 

 

BH
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