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Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended

Yes you can delete all of the partitions on Disk 0, which is the SSD.

HP Recommended

Did you make any software or hardware changes on your laptop?


Have you tried charging your laptop using a different adapter?


Does the laptop shut down while you are in BIOS?


Please provide the product number of your PC to assist you better.


Try updating the BIOS and chipset drivers on your PC and check if it helps.


You can try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.


Try restoring the BIOS to default and check if it helps.


1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

 

Also, try the steps recommended below.

 

Right-click My Computer, and then click Properties.
Click Advanced system settings.
Click the Advanced tab.
In the Startup and Recovery section, click Settings.
Click to clear the Automatically restart check box.

 

If the issue persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

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