Omen Transcend 14 Not Charging.

[Byte_Insight]

...

[Garp_senchau]

@Byte_Insight, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Based on the information you've provided, it seems like your Omen Transcend 14 gaming laptop is experiencing charging issues, despite being relatively new with low battery cycles. There are a few possible causes for the issue, and you've already gone through a number of troubleshooting steps. Let's break it down and consider some additional options:

Battery Health and Hardware Issues:

Battery health: Your battery cycle is low (35/1000), which generally suggests that the battery shouldn't be significantly worn out. However, the charging issue you're describing sounds like it could still be a battery or charging circuit malfunction.

HP Battery Test Result: According to the image, it appears that the battery is discharging and is at 19%, which shows that the battery is at least partially functional. The fact that it’s not charging might point to either a problem with the charging circuit, charging port, or the battery itself.

Check BIOS/UEFI: Sometimes, resetting or checking settings in the BIOS/UEFI can resolve charging issues. You could reset BIOS settings to defaults or check if there are any specific power options that might help.

To do this, restart your laptop and press Esc or F10 repeatedly to enter BIOS setup.

Possible Hardware Issues:

Faulty charging port: If there's an issue with the charging port itself (a loose connection, physical damage, or internal malfunction), this would prevent the laptop from charging properly. This might require professional repair.

Battery failure: If the internal battery is damaged or has a fault preventing charging, the entire battery may need replacement. Even though your cycle count is low, lithium-ion batteries can fail prematurely if there are issues with the battery management system or charging circuitry.

Motherboard/Charging circuit failure: If the charging IC or related motherboard components are malfunctioning, it might not recognize or properly charge the battery, which might explain the erratic charging behavior.

Also, you may refer to this guide: HP Notebook PCs - The battery doesn't charge or power the laptop | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,