• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-29-2024 02:53 AM - last edited on ‎07-29-2024 01:23 PM by Moderator

HP Recommended
Product: OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 (8U970AV)
Operating System: Microsoft Windows 11

Case id: [personal info removed]

 

I recently bought a new HP Omen Transcend laptop from India, but unfortunately, it has manufacturing defects. Specifically, the screen is popping out from the frame whenever I open the lid. I’ve traveled to a foreign country for studies, and now, HP customer support is delaying and denying my claim for a replacement, citing that I bought it in India.

Despite the international warranty, they are refusing to offer a product replacement, and only offsite repair was suggested, which isn’t feasible for me. I need all the support and advice I can get to resolve this issue. Has anyone else faced a similar situation? Any tips on how to escalate this matter effectively?

Thank you!

Category:
1 person had the same question
1 REPLY 1

‎07-31-2024 11:51 AM

HP Recommended

Hi @BT879,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.