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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-29-2020 12:54 AM

HP Recommended
Product: Omen X Laptop 15t-dg000
Operating System: Microsoft Windows 10 (64-bit)

I have attempted everything that was suggested on this previous post( https://h30434.www3.hp.com/t5/Gaming-Notebooks/Omen-x2s-second-screen-doesn-t-turn-on/m-p/7289389#M2... ) but nothing suggested on here has solved the issue of my second screen turning on.

 

This issue began after a software update.

2 people had the same question
4 REPLIES 4

‎03-02-2020 02:35 PM

HP Recommended

@Glvargas

 

Welcome to HP support community.

 

Update the Bios and Graphics card driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-04-2020 01:04 PM

HP Recommended

Hello,

 

I downloaded and updated all the suggested options and my second screen continues to not turn on. 

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‎03-04-2020 07:07 PM

HP Recommended

@Glvargas

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-21-2020 04:06 PM - last edited on ‎04-21-2020 05:04 PM by Retired

HP Recommended

I have the same issue, and have been searching these boards for a resolution.

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