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HP Recommended
Omen X Laptop
Microsoft Windows 10 (64-bit)

Picture I took of what is happeningPicture I took of what is happening

My new Omen X Laptop keeps freezing and glitching and I have no idea what's happening.  Please help.

 

1 REPLY 1
HP Recommended

@Pnaramaturtle5
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, This looks like graphics driver glitch, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Have you tried changing games video settings?
  • Have you tried with different games or game?

While you respond to that, let's try these steps: 

Step 1 Hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Step 2 BIOS Defaults:

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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