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‎06-28-2020 09:53 AM

HP Recommended
Product: Omen 15-ce032ur
Operating System: Microsoft Windows 10 (64-bit)

It all started after deciding to install omen command center from Microsoft store. After installation, command center suggested to update bios and I without much thinking pressed yes. Next it rebooted the system and as usual screen shows loading screen with omen logo and when account login should appear screen starts flashing blue and black with blue line on top. In safety mode it turns on nicely but after restarting it goes over again. I tried win+b bios updating and reinstalling windows. While bios update gave the same result as safety mode, windows re-installation went well for a while, letting me install Kaspersky and some other stuff, at the same time deleting omen command center, but lasted only before second rebooting and everything started over again. Is there someone who knows what happened? I will be very thankful for the help provided. 

1 REPLY 1

‎07-02-2020 10:25 AM

HP Recommended

@alish1808, Welcome to the HP Support Community!

 

We will have to perform a cloud recovery to resolve this issue. Kindly follow the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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