Omen black screen under guarantee

[soul2]

Hi,

I have purchased a omen 16 laptop few months ago. My screen keyboard and trackpad stopped working I reported this to HP 1 and half months ago. They created 1 case and assigned 1 TVS engineering (authorised hp service) but they failed to give me any solution at that time so they took the laptop and handed it to me after 1 day after cleaning the laptop but issue was still there. So I called them they said sir we closed your case. You have to start a new case. I did same , I opened another case same engineer and service center assigned to me. This time they changed mother board and took around 1 and half week and handed me laptop again. Issue was still there. Now my laptop is not even starting. I need replacement of laptop. It's been 1 and half months now. I am a software engineer and freelancer my project are getting delayed I already lost one project because of that I lost 8.5 lac. Please help me. Now TVS engineering not even picking my call. I need replacement of this laptop.

<removed personal data> my contact no please call me.

I don't want to loose my other projects.

Case id 1 -<removed personal data>

Case id 2 -<removed personal data>

Case id 3 -<removed personal data>

[A_Gayathri]

Hi @soul2 , 

Welcome to the HP Support Community

I understand you are facing an issue with your Omen black screen under guarantee. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support