Omen command center displays only balanced mode ,no comfort or performance mode

[Aryan319]

I bought my laptop just a week ago and got to know that the command centre is supposed to have 3 modes but mine displays only balanced mode ,please help!!

[KrazyToad]

@Aryan319

Welcome to HP Community

I have gone through your Post and would like to help

As per the HP Document, the Performance Mode  s for the OMEN X by HP Laptop 15-dg0xx Model

Link: https://support.hp.com/in-en/document/c05387497

Thank you

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[Aryan319]

hey, thank you for your reply but this doesnt really solve my problem as if you scroll further down below the same table, there is another table mentioning my laptop series i.e ekxxxxand showing that it has performance control, here i am attaching the screenshot, as you can see for yourselves in the same link that you gave me in the table just below the table of whose screenshot you attached.

as you can see in the second table the eighth box is for performance control and ninth is for performance modeand here in the ekxxxx series column eighth and ninth boxes are ticked

[KrazyToad]

@Aryan319

Thank you for keeping us posted

Please uninstall the Omen Command Center from your Notebook and restart

Next download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Then re download the Omen Command Center from Microsoft Store

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.