Omen command center not showing lightning option

[jorhney]

Hi since i updated my omen command center app , i cant seem to change my keyboard light as its only showing game stream in the app. please i need help my keyboard light is off curently dont enjoy it at night

[Photoray002]

Hello @jorhney

Is your bios up to date?

It should be version F.05 Rev.A

To check, turn off the computer.

Press the power button and begin rapidly tapping F1.

An info menu will appear and tell you the stats.

Here is the update if needed...

sp88526.exe

[jorhney]

yes my bios is updated to F.05 

[banhien]

@jorhney

What is your machine ? The following image shown mine

  

Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

[jorhney]

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/21910729?sku=3WE6...

this is mine , it had the same settings as yours before dunno whats wrong

[Photoray002]

Make sure Windows is fully updated.

If that doesnt work, I would uninstall the OCC and reinstall it.

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5

Do you have Windows restore points enabled? If so, you could try rolling the system back prior to the OCC update.

Then update again via the link above.

System Restore Points (Windows 10, 😎 | HP® Customer Support

If reinstalling the OCC doesnt work and Windows is fully updated and you cannot roll back via a restore point, the only other thing I can think of is to do an HP Recovery back to factory (F11) and reinstall Windows. Something is corrupted that we wont be able to find. Note that a Recovery will wipe the drive and reinstall Windows.

[jorhney]

okay, ill try to update the windows today will get back to you

[jorhney]

it worked thanks , turns out i needed to update my windows