11-17-2019 10:02 PM
So this has been happening for a while now and I have no clue why.
Basically, when my notebook goes into sleep mode due to being inactive for a while, the screen turns black, it won't respond anymore and I have to restart it.
I haven't adding anything to the pc in term of software and just the usual windows updates (since I'm mostly clueless in that regard).
11-20-2019 11:36 AM
@Vastorn Welcome to HP Community!
Please follow the below steps:
Step 1: Enabling the Keyboard in Windows
Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.
Follow these steps to enable your keyboard to wake your computer from sleep mode:
In Windows, search for and open the Device Manager.
Click the arrow next to Keyboards and double-click the name of your keyboard.
If the Power Management tab is available, proceed to the next step.
If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.
Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.
For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks)
For more steps, please Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!