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‎06-11-2021 01:19 PM

HP Recommended
Product: HP Omen X 17- ap020nr
Operating System: Microsoft Windows 10 (64-bit)

Hi, I own an HP Omen 17x - ap020nr. I recently switched from using the original HP Omen command center to using the updated Omen gaming hub. While the command center application had no problems, the gaming hub seems to 'forget' the lighting setup for the laptop each time it is restarted. When I boot up the laptop, my previous light settings both internal and external are sometimes 'forgotten', where the colours of the keyboard lighting are alright, but the keyboard lights may be off even though I shut the laptop down with the lights on; or the external lights may light up even though I selected them off at shutdown. If I open the gaming hub application and navigate to the lighting section, even without changing anything, the laptop 'remembers' what it's supposed to do and goes to the correct lighting setup.

Kindly provide a solution to this as it's annoying to keep doing it over and over again. I would re-install command center and call it a day but I thought it may be beneficial to other people as well to post about this bug. Thanks!

1 person had the same question
1 REPLY 1

‎06-11-2021 11:36 PM

HP Recommended

@Varshan77 

 

Please try

 

           https://h30434.www3.hp.com/t5/Gaming-Knowledge-Base/How-to-use-OMEN-Light-Studio-and-How-to-fix-the-...

 

Regards.

BH
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