Omen gaming laptop overheated and bricked, don't know how to fix

[Bourbontime]

My HP Omen gaming laptop overheated while on the pause menu of Microsoft Flight Simulator for ~20 minutes while I ate dinner. It will not turn back on. I took it to an authorized service center (Best Buy/Geek Squad). They mailed it to their repair facility who took 6 weeks to inform Best Buy that they couldn't fix it because it was a "custom" device (false, it isn't) and they couldn't order a part for it and sent it back. They did not provide any further information. Best Buy recommended I mail it to HP to get fixed, but I do not know how to do so because the HP website does not offer that option or even the ability to talk to customer service, at least that I can see (no such option in the "Contact Official HP Support" page). Any advice?

This is extremely frustrating, especially as the device is only 18 months old (1 year warranty, naturally). A modern gaming laptop this recent should not be cooking itself like this. 

[Hawks_Eye]

Hi @Bourbontime 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye