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Microsoft Windows 10 (32-bit)

I was gaming with a few friends when all of a sudden my laptop just died... I checked a d everything with the ac adapter was plugged in properly. I called technical support and removed my battery, held the power button for 20 seconds and even longer to try and start it and still nothing. I tried starting it with a d without the charger plugged in. I really hate to lose

my laptop till December comes around which is the time expected for me to get it back. Any thing I can do to fix my laptop???

1 REPLY 1
HP Recommended

@Jimhawkins1999,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. As I understand you are having issues with your HP Notebook won't turn on. Don't worry I'll be glad to help you out.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did this happen after a software update or Windows update?

When you try to turn it on, do you hear the fan running? Or do you get any beeping noises/blinking lights? 

Does the laptop shutdown right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if it helps?

 

In the meantime, let's try these steps here: 

 

Hard reset on the notebook

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

 

Please check if this makes a difference. If the issue persists then you may perform the steps as described in detail from this link:  HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.