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11-23-2021 01:11 PM - edited 11-23-2021 02:01 PM
UPDATE: I was able to find the BIOS update and installed it. Unfortunately, nothing changed.
I'm trying to use newly installed Coreldraw 21 and it keeps crashing immediately. Corel support told me it crashes due to the NTDLL.DLL. per the crash report. They suggested I update my HP hardware driver, especially the BIOS. I can't find a BIOS update on HP site. I used HPs automated update assistant and am supposedly all up to date. However, when I look at my system information nothing has changed from before I updated to after. I have tried to speak with a representative but the automated helper won't cooperate with my request!!!! And, wouldn't you know it, my computer warranty expired last week. Can anyone help me? Thank you so much!
11-26-2021 01:13 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand you are getting this error while installing CorelDRAW 21. As we have limited support boundaries in the support community as of now. I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/
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