• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Microsoft Windows 10 (64-bit)

Have a Omen laptop (fairly new - 2020). Have had no issues. Windows updated a few days ago and the update also updated windows to 11. Ran fine for a day and a half. another update came through and after that would not boot up. Blue recovery screen with error 0xc0000185 - a required device isn't connected or can't be accessed. I figured reinstalling windows 10 was best bet. I have successfully done it on a Dell with Win 8.1.  However, on the Omen it is not working. After trying the install a couple times I am now getting a message about the operating system did not shutdown cleanly/Reconstructing Cache Metadata./Please do not interrupt this process. What do I need to do to fix this? 

5 REPLIES 5
HP Recommended

Hello @Margaretmmb 

 

Sorry to hear that you are having problems ...

 

To help you I need to know the product number (p/n) of your computer!

 

You will find this information on the back/rear of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer model, no sensitive data.

It is allowed to post in public, no problem.

HP Recommended

The product number is 5VX31AV Is there any way to find out what edition of windows 10 was running before the update? Also if it's 64 or 32 bit?

I appreciate any help you can give me

HP Recommended

Windows Start > run command:

winver

 

 

HP Recommended

Your notebook model is not fully tested and HP certified for Windows 11 !

There are no software and drivers available for Windows 11

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-cb0000-laptop-pc/26122176/model/26122...

 

(1) Please use HP Cloud Recovery to reinstall your system with windows 10

Use another Windows computer (of a friend/neighbor) to be able to create the USB stick for your computer.

 

(2) Use different usb flash drives (usb 2.0, usb 3.0) to test

(3) Safeley remove the drive before use

https://www.howtogeek.com/685934/how-to-safely-remove-a-drive-on-windows-10/

 

(4) HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10
https://support.hp.com/us-en/document/ish_4374279-4216685-16

 

(5) Please report your results

HP Recommended

I was able to  chat with a microsoft rep. Through that, I redownloaded win 10 using the 32 bit instead of the 64. It did start to load, however after seversl minutes I received an error stop code driver pnp watchdog. Is there anything I can do to fix this? I researched this error but all the solutions were for computers that you could access windows. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.