Omen laptop battery wont hold charge

[Lmbraun83]

For a few months now I've noticed the laptop works only when it is plugged in. The second it's unplugged it shuts off. I ran the component test and the AC adapter is fine but the battery game me failure code PTQ2T9-9399T8-MFPW3F-C0DJ03.  I have read a bunch of trouble shooting options but it would be nice to know what that code means before I get into everything. Thanks!!

[asmita6658 · Accepted solution]

Hi @Lmbraun83

Welcome to the HP Support Community. 

The failure ID is related to 601 error which means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. I'd suggest you Contact HP in your region regarding the battery replacement. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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