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HP Recommended
Omen
Microsoft Windows 10 (64-bit)

Looked up some older posts and made it as far as “diagnostic” all hard drives before it shut down again. 
Stays on 25-29 min then instantly turns off.  Restarts but clock is reset , use for work, not games so wouldn’t think I’d be maxing it out load wise. 

4 REPLIES 4
HP Recommended

Well it made it almost 5min into the 2:50 test before shutting off ....

any advice or ideas appreciated, 

HP Recommended

@TL60

 

I reviewed your post and I understand that the computer is shutting down randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Were you doing the hardware test from the F2 menu on the computer? If yes, and the computer shuts down, then I recommend you contact support and check the available service options of your computer as it is a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If no, then I recommend you boot to the computer to BIOS and check whether the computer is shutting down in the BIOS.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended


I have the same problem 2 times this scrap has already been in the service and they still only replace the heat dissipation element, they cannot / do not want to diagnose it correctly. This processor simply cannot cool down, I just wrote for a full refund. Do not be charmed that the bios will help something or drivers.

HP Recommended

I have the same issues in Omen Laptop GarageBand PC

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