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10-28-2020 02:19 PM
Looked up some older posts and made it as far as “diagnostic” all hard drives before it shut down again.
Stays on 25-29 min then instantly turns off. Restarts but clock is reset , use for work, not games so wouldn’t think I’d be maxing it out load wise.
11-01-2020 01:13 PM
I reviewed your post and I understand that the computer is shutting down randomly.
Don’t worry, I assure you I will try my best to get this sorted.
Were you doing the hardware test from the F2 menu on the computer? If yes, and the computer shuts down, then I recommend you contact support and check the available service options of your computer as it is a hardware issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
If no, then I recommend you boot to the computer to BIOS and check whether the computer is shutting down in the BIOS.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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11-24-2020 10:30 AM
I have the same problem 2 times this scrap has already been in the service and they still only replace the heat dissipation element, they cannot / do not want to diagnose it correctly. This processor simply cannot cool down, I just wrote for a full refund. Do not be charmed that the bios will help something or drivers.