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NotInterested
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Omen laptops shuts off when I move it

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Omen
Microsoft Windows 10 (64-bit)

I recently bought a second hand Omen laptop to replace my aging Pavillion. It's about a year and half old, I7 7700 series. I've been having issues with it randomly shutting down when I move it and after doing some reading I discovered that it's a known issue and HP was fixing it. My problem is that I am not the original owner and although it's not that old, I doubt there is any warranty left. If this is a known issue will HP still repair it or am I SOL?

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Echo_Lake
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@NotInterested

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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NotInterested
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I'm just getting the run around at that site and there seems to be no way to contact a real person. All I get is that my warranty has expired and a link to authorized HP service centers. If it's a recall and known issue, it shouldn't matter if my warranty has expired but I can't tell that to an automated chat service.

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