• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, so bought this computer (OMEN by HP Laptop PC - 15-ax010ca, model 7265ngw) and was told it needs a bios reinstall. i am not tech savvy at all but it was a good deal so i thought id have a go. so far nothing has worked that ive tried, but i also only have tried the suggestions ive seen online. So it turns on, the fan runs, the backlit keyboard works but the screen is black. i tried to get into bios by holding down windows + v when turning on the computer but it just turned off the backlit keys. i dont really know where to go from here. the guy said id need to hook it up to a tv and use an hdmi cord, but i have no idea how to go about that. any help is appreciated!!

5 REPLIES 5
HP Recommended

What you should try is is restoring the last working BIOS.

 

 

 

If that does not work, from a different PC perform the following as described in the video below. You will need a blank, preferably mainstream brand, USB flash drive. Use the USB 2.0 Type-A port.

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

HP Recommended

the screen does not work at all... bios does not come up. i dont have a second windows computer either, just a macbook air. 

HP Recommended

I suggest that you try it on another Windows PC. 

 

Ask a family member of friend, perhaps even at a Public library, as long as the USB ports are not locked down.

 

Mac OSes are a different world than here. We do Windows and Linux OS.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

HP Recommended

what would i do once i had a second microsoft laptop? do i hook it up through hdmi or usb or ?

HP Recommended

No.

"the guy said id need to hook it up to a tv and use an hdmi cord," That would be to verify that the display is or is not the issue.

 

I do not understand why the "guy" did not do that with a different display of your were at a laptop repair shop.


If the BIOS is corrupt it may very be why you do  not have video output.  Laptop displays don't fail often.

 

Use the Windows laptop just as described in the video to create the BIOS rescue flash drive 

 

Create the recovery flash drive to repair the corrupted BIOs firmware that is causing the issue.

 

Have you followed the  BIOS repair with keystroke video on using the Windows key + B?   

 

Windows key + B, not V!
https://support.hp.com/in-en/document/ish_3932413-2337994-16
You have to hold the key down together for sometimes almost a minute before the firmware reacts and shows the repairing process taking place.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.