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dbuenting
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Omen will not boot from disk or the usb drive

HP Recommended
HP Omen
Microsoft Windows 10 (64-bit)

20200721_142149.jpg20200721_152429.jpg20200721_152106.jpg

Hoping someone can help me:

I have a Omen 15 that is having problems booting up, 

Up on reboot, it will go to auto recovery loop. 

Things I have tried:

UEFI enabled/ disabled

Boot from USB: Enabled
Legacy Support: Enabled
Safe Mode: Disabled

Went thru all the HP diagnostic from system to mem, HD, Video, Power, USB...all PASSED.

Flashed BIOS

Created Flash boot drive via download tool

F9 The laptop recognizes the USB and start to boot up  but it also gets a same result. "Window ran in to a problem.. machine check exception" same for disk or the USB.

 

Yes I am booting up from USB 🙂

ran out of ideas. 

 

** Note** I was able to reinstall windows, one time using F11 but after it completed the win 10 install, it went back to system error again. now, i can't use F11 any more because it errors out also.

 

** note 2** i noticed that repair shows up as Win.8.1 perhaps original OS?

 

 

 

Removed battery for while.

created the USB flash drive  

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@dbuenting Welcome to HP Community!

 

I understand that you are unable to install the operating system.

 

Have you tried for the HP cloud recovery?

 

If not, please try for the HP cloud recovery.

 

If the issue still persists, please contact our phone supports and order the recovery media.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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