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OmerH
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Omen15 OverHeat

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OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

Hii i have a heat problem in my OMEN gaming laptop.

 

when i play the CPU are overheat and coming to like 97degrees and the GPU to 75.

 

what can i do for get low temp?

7 REPLIES 7
The_Fossette
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@OmerH

 

I reviewed your post and I understand that the computer is overheating when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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OmerH
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Hii.

 

i try to update the BIOS but the download on HP web do not working..

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The_Fossette
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@OmerH

 

Help me with the product number of your computer and I will share the link to download the BIOS.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

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OmerH
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I update the BIOS but the temp is again high like 97C

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The_Fossette
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@OmerH

 

I recommend you run a system test on the computer to make sure whether it is a hardware or a software issue.

 

Follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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OmerH
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All what you told me to do not working but now i take alook on the CPU and i see that the CPU always on 3.90GHz

its ok? 

maybe this is the problem?

I didn't do any overclocking...

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The_Fossette
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@OmerH

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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