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‎09-27-2020 10:05 PM

HP Recommended
Product: HP pavillion Gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi I recently bought an HP Pavillion gaming laptop. Upon using it I found out that I could only use 5.9GB RAM out of 8GB.

About 2.1GB Ram is claimed by windows as hardware reserved

Based on the tasks that I do , for me every gigabyte of RAM is important

Can anyone tell me how to reclaim the hardware reserved memory ???

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2020 12:31 AM

HP Recommended

@SGiri 

 

Sorry no. Please try to update BIOS (if available) for your machine.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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4 REPLIES 4

‎09-27-2020 10:30 PM

HP Recommended

@SGiri 

 

That is a known issue which is related to AMD processors. Please check the following article:.


                   https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                  https://www.microsoft.com/playready/overview/


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-28-2020 04:28 AM

HP Recommended

Thank you for this information. Is there any way to disable this so that I can get my ram back ???

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‎09-29-2020 12:31 AM

HP Recommended

@SGiri 

 

Sorry no. Please try to update BIOS (if available) for your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-02-2020 08:40 AM

HP Recommended

Oh alright thanks for your help

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