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01-07-2021 08:42 AM
Product: Omen 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)
Product number: 2GQ08EA#ABU
I recently opened up my laptop to clear it of dust build up, and when looking at the battery I noticed that 2 of the 4 cells appear to be bulging up and aren't flat. I ran a battery diagnostics test and it came back saying the battery is okay (holds 80% of its initial max capacity at 3 yrs old).
Do I need to be concerned about the deformity of the battery cells? Is it safe to continue use?
If it is not safe to use, is it possible to remove the battery and use the laptop directly from AC (it usually functions more like a desktop anyway) while I order a replacement?
2 REPLIES 2
01-08-2021 06:48 AM - edited 01-08-2021 06:51 AM
Welcome to the HP Support Community.
I understand you are getting plugged in not charging error on your laptop.
Don't worry I'll help you out.
Did you make any software or hardware changes on your laptop?
Have you tried charging your laptop using a different adapter?
As you mentioned you are getting error plugged in charging on your PC.
Check if the pin inside the DC or charging port is bent or broken.
Please perform the below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and hold the Power Button for a full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for the "Plugged In Charging" message on the Battery icon
Also, try performing a hard reset on your laptop and check if it helps.
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and hold the Power Button for a full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for the "Plugged In Charging" message on the Battery icon.
If the issue persists try updating BIOS on your PC and check if it helps.
Link to update BIOS.
Refer to this article to further troubleshoot battery issues with your laptop.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer to this article to know more information about running system diagnostics on your PC.
Have a great day!
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