Order declined but money was still taken from card

[Jordan234tyty]

I place an order on December 22 but my order was declined but the funds was taken out of my account. The order was for the  HP Laptop 17z-cp200, 17.3 and amount charged was $291.59. I have an order reference number but when I gave to the representatives, they found no order on it. However, I have proof of this reference number and the declined order.

[Irfan_06]

Hi @Jordan234tyty,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the charges on your card for the order that was declined and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support