Showing results for 
Search instead for 
Did you mean: 
New member
3 0 0 0
Message 1 of 2
Flag Post

Out of Warranty Options

HP Recommended
Pavilion 15-cx0056wm Gaming Laptop
Microsoft Windows 10 (64-bit)

I have an out of warranty laptop and I was wondering what warranty options I might have to purchase. I purchased the laptop in November 2018, and the manufacturer warranty ended in Nov 2019. I wasn’t able to purchase an HP Care Pack at the time. 

I called HP Customer Support, and they told me that an HP Care Pack wasn’t available so I had to buy a Smart Friend warranty. They transferred me three times to another Warranty department. And they are telling me that I’m purchasing a 1 yr HP Care Pack for $130. I don’t know if this is fake or if I should trust it.

HP Support Agent
HP Support Agent
29,155 29,127 1,959 2,605
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you want to purchase an extended warranty for your computer.


Don’t worry, I assure you I will try my best to get this sorted.


Usually, you can purchase an extended warranty when the computer is still under manufacturer warranty. As per the information that I have, HP does have Smart Friend support and I believe it only covers software issues.


However, I recommend you contact support and they will be able to assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation