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Jayden11
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Message 1 of 2
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Out of Warranty Options

HP Recommended
Pavilion 15-cx0056wm Gaming Laptop
Microsoft Windows 10 (64-bit)

I have an out of warranty laptop and I was wondering what warranty options I might have to purchase. I purchased the laptop in November 2018, and the manufacturer warranty ended in Nov 2019. I wasn’t able to purchase an HP Care Pack at the time. 

I called HP Customer Support, and they told me that an HP Care Pack wasn’t available so I had to buy a Smart Friend warranty. They transferred me three times to another Warranty department. And they are telling me that I’m purchasing a 1 yr HP Care Pack for $130. I don’t know if this is fake or if I should trust it.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jayden11

 

I reviewed your post and I understand that you want to purchase an extended warranty for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Usually, you can purchase an extended warranty when the computer is still under manufacturer warranty. As per the information that I have, HP does have Smart Friend support and I believe it only covers software issues.

 

However, I recommend you contact support and they will be able to assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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