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Diesel23
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Message 1 of 2
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Overheating 97 c

HP Recommended
Omen15 dc0014ne
Microsoft Windows 10 (64-bit)

Hi there 

i bought my omen 15  before 9 months  it was all good no overheating but now it hits 97.c and. Im playing dota2 with medium settings after playing for 1 hour it has spikes gpu temp is normal  i have cooling pad underneath the laptop   I recently update my windows also what is the solution for this 

thanks 🙏 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Diesel23
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 
use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring.

For more information on how to update the BIOS, see Updating the BIOS.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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