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SoniaRJ
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Message 1 of 2
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Overheating charger and OMEN by HP 15 laptop

HP Recommended
OMEN by HP 15-dc1044na
Microsoft Windows 10 (64-bit)

Hi, I bought my laptop, not more than a year ago and within the first month I was playing games like PUGB, Dota 2 and LOL on generally high settings.  Not long after I notice its charger being incredibly hot and my laptop now goes well over 90 C on games. So I decided to play on low graphics and buy a cooling pad after but not much has changed. It goes around 80 C  when I'm browsing on Chrome. 


A couple of nights ago I jolted when my leg rested against the charger and I noticed a tiny burn mark today.  I don't think that's normal. Or is it? It is still covered by a manufacturers warranty (1 month left). Please advice.

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @SoniaRJ

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Have a great day! 

Asmita
I am an HP Employee

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